Refund and Returns Policy

Return & Refund Policy

Effective Date: July, 2026

At Build Better, we want you to shop with confidence. If there is an issue with your order, we’re here to help.

Please read this policy carefully to understand when returns, replacements, and refunds are available.

Returns

We accept return requests only for products that meet the eligibility conditions described below.

To be eligible for a return:

  • The request must be submitted within 7 days of receiving your order.
  • The product must be unused, undamaged, and in its original condition.
  • All original packaging, labels, manuals, and accessories (if any) must be included.
  • Proof of purchase or your order number must be provided.

Products returned without prior approval may not be accepted.

Digital Products

Build Better Bharat may offer digital products such as eBooks, printable resources, downloadable files, templates, or other digital content.

Due to the nature of digital products, all sales of digital products are final. Once a digital product has been purchased and access has been provided, it cannot be returned, exchanged, or refunded.

However, if you experience any of the following issues, please contact us and we will make every effort to resolve them:

  • You are unable to download the purchased file.
  • The file is corrupted or incomplete.
  • You received the wrong digital product.
  • You encounter technical issues preventing access to your purchase.

If we are unable to resolve the issue within a reasonable time, we may, at our sole discretion, provide a replacement download, store credit, or a refund.

Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Damaged during delivery
  • Defective
  • Incorrect
  • Missing items from your order

please contact us within 48 hours of delivery.

To help us process your request quickly, please include:

  • Your order number
  • Clear photographs of the product
  • Photographs of the shipping package
  • A brief description of the issue

After verification, we will arrange a replacement or another suitable resolution where applicable.

Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged or defective:

  • Products that have been used or damaged after delivery
  • Products returned without original packaging
  • Products damaged due to misuse, improper handling, or normal wear and tear
  • Gift cards, downloadable products, or other digital items (if offered in the future)
  • Clearance or final-sale items (if clearly marked as non-returnable)

Refunds

Once we receive and inspect your returned product, we will notify you about the status of your refund.

If your refund is approved, it will be processed using the original payment method whenever possible.

Refunds are generally completed within 5–10 business days, depending on your payment provider or bank.

Shipping charges, if applicable, are generally non-refundable unless the return is due to our error or a defective product.

Replacements

If your product is damaged, defective, or the wrong item was delivered, we may offer a replacement instead of a refund, subject to product availability.

If the same product is unavailable, we may offer:

  • An equivalent replacement
  • Store credit
  • A refund, as appropriate

Order Cancellation

Orders may be cancelled only before they are processed or shipped.

Once an order has been dispatched, it cannot be cancelled. In such cases, the Return Policy will apply after delivery, if eligible.

Return Shipping

If the return is due to:

  • Our error
  • A damaged product
  • A defective product
  • An incorrect item sent by us

we will arrange the return or bear the applicable return shipping cost, where appropriate.

If the return is requested for any other eligible reason, the customer may be responsible for return shipping charges unless stated otherwise.

How to Request a Return

To request a return or replacement, please contact our customer support team with:

  • Your order number
  • Your full name
  • A description of the issue
  • Supporting photographs, if applicable

Email: buildbetterapps@gmail.com

We will guide you through the next steps after reviewing your request.

Important Notes

  • Refunds and replacements are subject to verification of the returned product.
  • We reserve the right to refuse returns that do not meet the conditions outlined in this policy.
  • This policy applies only to purchases made through the official Build Better Bharat online store.

Need Assistance?

If you have any questions regarding this Return & Refund Policy, please contact us.

We’re committed to resolving genuine concerns fairly and providing a positive shopping experience for every customer.